WHY THE CALL CENTRE GUYS ARE PAID SO MUCH

>
>
>
> > PEOPLE WONDER WHY THE CALL CENTRE GUYS ARE PAID SO MUCH......FOR JUST
> BEING
> > ON THE PHONE.
> > TAKE A LOOK:
> >
> >
> >
> > 1) Tech Support: "I need you to right-click on the Open Desktop."
> > Customer: "Ok."
> >
> >
> > Tech Support: "Did you get a pop-up menu?"
> >
> >
> > Customer: "No."
> >
> >
> > Tech Support: "Ok. Right click again. Do you see a pop-up menu?"
> >
> >
> > Customer: "No."
> >
> >
> > Tech Support:: "Ok, sir. Can you tell me what you have done up until
this
> > point?"
> >
> >
> > Customer: "Sure, you told me to write 'click' and I wrote 'click'."
> >
> >
> >
> > --------------------------------------------------
> >
> >
> > 2) Customer: "I received the software update you sent, but I am still
> > getting the same error message."
> >
> >
> > Tech Support:: "Did you install the update?"
> >
> >
> > Customer: "No. Oh, am I supposed to install it to get it to work?"
> >
> >
> > --------------------------------------------------
> >
> >
> > 3).Customer:: "I'm having trouble installing Microsoft Word."
> >
> >
> > Tech Support:: "Tell me what you've done."
> >
> >
> > Customer: "I typed 'A:SETUP'."
> >
> >
> > Tech Support:: "Ma'am, remove the disk and tell me what it says."
> >
> >
> > Customer:: "It says '[PC manufacturer] Restore and Recovery disk'."
> >
> >
> > Tech Support:: "Insert the MS Word setup disk."
> >
> >
> > Customer:: "What?"
> >
> >
> > Tech Support: "Did you buy MS word?"
> >
> >
> > Customer: "No..."
> >
> >
> > --------------------------------------------------
> >
> >
> > 4).Customer:: "Do I need a computer to use your software?"
> >
> >
> > Tech Support:: ?!%#$
> >
> >
> > --------------------------------------------------
> >
> >
> > 5).Tech Support:: "Ok, in the bottom left hand side of the screen, can
you
> > see the 'OK' button displayed?"
> >
> >
> > Customer: "Wow. How can you see my screen from there?"
> >
> >
> > --------------------------------------------------
> >
> >
> > 6) Tech Support:: "What type of computer do you have?"
> >
> >
> > Customer:: "A white one."
> >
> >
> > --------------------------------------------------
> >
> >
> > 7). Tech Support:: "Type 'A:' at the prompt."
> >
> >
> > Customer:: "How do you spell that?"
> >
> >
> > --------------------------------------------------
> >
> >
> > 8). Tech Support: "What's on your screen right now?"
> >
> >
> > Customer: "A stuffed animal that my boyfriend got me at the grocery
> store."
> >
> >
> >
> >
> >
> > --------------------------------------------------
> >
> >
> > 9). Tech Support:: "What operating system are you running?"
> >
> >
> > Customer: "Pentium."
> >
> >
> > --------------------------------------------------
> >
> >
> > 10). Customer: "My computer's telling me I performed an illegal
abortion."
> >
> >
> > --------------------------------------------------
> >
> >
> > 11).Customer: "I have Microsoft Exploder."
> >
> >
> > --------------------------------------------------
> >
> >
> > 12).Customer: "How do I print my voicemail?"
> >
> >
> > --------------------------------------------------
> >
> >
> > 13). Customer: "You've got to fix my computer. I urgently need to print
> >
> >
> > document, but the computer won't boot properly."
> >
> >
> > Tech Support: "What does it say?"
> >
> >
> > Customer: "Something about an error and non-system disk."
> >
> >
> > Tech Support: "Look at your machine. Is there a floppy inside?"
> >
> >
> > Customer: "No, but there's a sticker saying there's an Intel inside."
> >
> >
> > --------------------------------------------------
> >
> >
> > 14). Tech Support: "Just call us back if there's a problem. We're open
24
> >
> >
> > hours."
> >
> >
> > Customer: "Is that Eastern time?"
> >
> >
> > --------------------------------------------------
> >
> >
> > 15). Tech Support:: "What does the screen say now?"
> >
> >
> > Customer: "It says, 'Hit ENTER when ready'."
> >
> >
> > Tech Support:: "Well?"
> >
> >
> > Customer: "How do I know when it's ready?"
> >
> >
> > --------------------------------------------------
> >
> >
> > 16). A plain computer illiterate guy rings tech support to report that
his
> >
> >
> > Computer is faulty.
> >
> >
> > Tech: What's the problem?
> >
> >
> > User: There is smoke coming out of the power supply.
> >
> >
> > Tech: You'll need a new power supply.
> >
> >
> > User: No, I don't! I just need to change the startup files.
> >
> >
> > Tech: Sir, the power supply is faulty. You'll need to replace it.
> >
> >
> > User: No way! Someone told me that I just needed to change the startup
and
> >
> >
> > it will fix the problem! All I need is for you to tell me the command.
> >
> >
> > 10 minutes later, the User is still adamant that he is right. The tech
is
> >
> >
> > frustrated and fed up.
> >
> >
> > Tech: Sorry, Sir. We don't normally tell our customers this, but there
is
> >
> >
> > an undocumented DOS command that will fix the problem.
> >
> >
> > User: I knew it!
> >
> >
> > Tech: Just add the line LOAD NOSMOKE.COM at the end of the CONFIG.SYS.
Let
> >
> >
> > me know how it goes.
> >
> >
> > 10 minutes later.
> >
> >
> > User: It didn't work. The power supply is still smoking.
> >
> >
> > Tech: Well, what version of DOS are you using?
> >
> >
> > User: MS-DOS 6.22.
> >
> >
> > Tech: That's your problem there. That version of DOS didn't come with
> >
> >
> > NOSMOKE. Contact Microsoft and ask them for a patch that will give you
the
> >
> >
> > file. Let me know how it goes.
> >
> >
> > 1 hour later.
> >
> >
> > User: I need a new power supply.
> >
> >
> > Tech: How did you come to that conclusion?
> >
> >
> > User: Well, I rang Microsoft and told him about what you said, and he
> >
> >
> > started asking questions about the make of power supply.
> >
> >
> > Tech: Then what did he say?
> >
> >
> > User: He told me that my power supply isn't compatible with NOSMOKE.
> >
> >
> > -------------------------------------------------
> >
> >
> > 17) customer care officer:I need a product identification no: right now
> and
> >
> >
> > may I help u in finding it out?
> >
> >
> > Cust: sure
> >
> >
> > CCO: could u left click on start and do u find 'My Computer'?
> >
> >
> > Cust: I did left click but how the hell do I find your computer?
> >
> >
> >
> >
> >
>
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